Support
Help, from
real people.
Something not working, or just a question? Here’s how to reach us, what to try first, and where your request stands.
Reach us
However suits you.
Send a support requestQuestions, something not working, a new person to add — use the form below.Write to us ›
Maintenance visitA camera, counter or computer on the floor needs hands.Request maintenance ›
EmailA real person reads every one: roy.debayar@efeaktif.comEmail us ›
Your PallAsk Pall itself — it knows your floor.Open Pall ›
Your requests
Where your request stands.
Every request gets a number like PL-240924-ABCDE. We answer by phone or email within one working day, and we quote your number so you know which one we mean.
Requests you send from this browser show up here, with how they reached us. Nothing sent from here yet.
This list lives only in your browser. Sent from another device? Just quote the number when you write to us.
Try this first
Common issues.
The app still shows old numbers
Pull down to refresh, or close and reopen the app. The numbers come from the small computer in your building — if it’s switched off or offline, the app keeps showing the last numbers it got. Check its power and network cable. Still stuck? Send us a support request.
A camera shows a black or frozen picture
Check the camera’s power and cable first. If only one camera is affected, switch it off and on again. If the picture doesn’t come back, send a maintenance request — a photo of the camera helps us a lot.
The laser counter isn’t counting
Make sure nothing is blocking the beam and wipe the sensor lens with a dry cloth. If it still doesn’t count, send a maintenance request and tell us which line it’s on.
Pall stopped answering in WhatsApp
Send a short message like “hello” and wait a minute. If nothing comes back, the WhatsApp link on the factory computer may have dropped — send us a support request and we’ll reconnect it.
I forgot our company code
The company code is set by your factory. Ask your owner or manager — or send us a request from your work email and we’ll help you get back in.
A new person joined the team
Send a support request with their name and role, and we’ll set them up so Pall knows who they are.
Ask for help